Terms

We make every effort to have all items in stock at all times. However, due to the unique nature of our goods and that all of them are hand plaited and designed by us, please allow 3 business days from the time of order for products that are "available" and 5 business days for "unavailable" orders to leave our workshop.

Freight

We only use Australia post for all freight, national or international. Only express post parcels are traceable.

Mailing Rates

National (Australia Only)

Minimum fee of $6 for regular post up to 500g(10 items or less). 7+business days, no tracking. Add $2.95 for registered post and tracking is available. $9 express post satchel up to 500g (10 items or less) 2-4 business days, traceable. For more than 10 items or wholesale shipping please contact us before ordering.

International

International ZONE A (New Zealand)
New Zealand (7,50 AUD)

International ZONE B (Asia Pacific) (9 AUD)
China, Fiji Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Caledonia, Papua New Guinea, Phillipines, Singapore, Solomon Islands, Sri Lanka, Taiwan, Thailand, Vietnam

International ZONE C (USA/Canada/Middle East)(10 AUD)
USA, Canada, Israel

International ZONE D (Europe, UK, South America)(15 AUD)
South America, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Malta, Netherlands, Norway, Poland, South Africa, Spain, Sweden, Switzerland, United Kingdom

If your country is not listed, visit www.auspost.com/international

Returns

We guarantee that our products are made with the highest quality material and since we are the designers and produces of our creation, we do our best to promise our customers the finest product. So we will accept any return of merchandise shipped by our error or having manufactured defects that have accidently passed our sticked quality control. Claims for such must be made within 4 weeks of receipt of merchandise.

Price

All prices are subject to change without notice. All prices are in Australian Dollars.

Damaged Goods

We take every precaution to assure the safe arrival of your order. If shipment arrives damaged please contact us within 5 days of arrival.

Wholesale

Wholesale is available. Please contact us for wholesale prices and conditions.